STRONG8K Refund & Returns Policy

Digital Services and Activated Credits

STRONG8K provides digital, credit-based reseller services. Once a reseller panel, credits or digital access have been activated or allocated, the related purchase is normally considered final.

Voluntary Cancellations

Refunds are not normally available when a reseller decides to cancel after activation, no longer requires the service, stops operating the business, or has already used or allocated purchased credits.

Fraud Protection

We take fraudulent activity seriously. If a reseller believes that they have been defrauded by a sub-reseller or another party operating through their reseller network, they should contact support and provide relevant evidence such as payment records, account information, transaction details and related communications.

Verified cases are reviewed individually. Where technically possible and justified, compromised access may be disabled and legitimate remaining credits may be restored to the verified owner.

Account Responsibility

Resellers are responsible for protecting panel credentials, usernames, passwords, API information and other account access data. If an account may have been compromised, support should be contacted as quickly as possible.

Duplicate or Incorrect Payments

If a payment appears to have been duplicated or processed incorrectly, contact support before initiating an external payment dispute. Verified payment errors are reviewed individually.

Chargebacks and Payment Disputes

Resellers are encouraged to contact support before initiating a chargeback. Fraudulent or abusive disputes relating to services that were successfully delivered or activated may result in account restrictions while the matter is investigated.

Technical and Third-Party Issues

Temporary issues caused by internet providers, unsupported devices, third-party applications, local network configuration, VPN configuration or hardware outside STRONG8K’s control do not automatically qualify for a refund.

Support and Resolution

Genuine service issues should first be reported to support so they can be investigated and, where possible, resolved.

Acceptance

By purchasing credits, activating a reseller panel or using STRONG8K reseller services, the purchaser acknowledges this policy and understands that refund rights may be limited once digital delivery or activation has taken place, subject to applicable law.

Policy Updates

STRONG8K may update this policy when required. The current version will be published on this website with its effective date.